Trailer Management

Dashboard & Mobile Application Design
Project Overview
I designed a completely new lookup system that empowers drivers to easily locate available trailers and report issues directly from the field. This innovative solution established a real-time information pipeline between back-office staff and drivers, eliminating communication gaps and enhancing operational efficiency.

My Contributions
  • UX/UI Design
  • User Research
  • Protyping
  • Mobile Design
  • Web Design
  • Usability Testing
An image of trailers with identifiers and statuses for trailer exclusions.
"Drivers aren't always taking the assigned trailer. They're taking the nearest empty trailer and heading to their next assignment. That causes so many issues downstream"
- Trailer Management
Several screenshots showing UI design of a trailer lookup
A trailer search engine screenshot.
Why a look up?
Aren't they assigned? Well, yes.
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Creating a look up gives drivers freedom and fallback. This allows drivers to keep moving (increase in productivity) and give real-time feedback on trailers that aren't available (data accuracy). We found that drivers became more motivated and trustful of the company when we gave them freedom to make work choices..
Trailer Location Mobile Application
When the trailer is selected, we navigate the driver to the trailer's facility. We also add any fuel or amenity stop along the way to optimize fuel performance while on the way to the new trailer.

Once the driver is a the trailer's facility, we optimized the trailer-finding process my including the driver's mobile application. The mobile feature lets the driver find exactly where the trailer is on the lot via SkyBitz technology. This makes trailer safety inspections seamless and trailer information transfer back to the trailer management team automatic.

Trailer locator mobile application
Trailer Exclusions Dashboard
Our investigation revealed that the existing dashboard fell short of supporting these needs. Exclusions were buried as "notes" under an icon, making critical information difficult to access. This design limitation created friction among trailer management representatives and hindered effective decision-making. By connecting these pain points to broader impacts on driver satisfaction and retention, we identified an opportunity to redesign the UI to better support the trailer team’s workflow and improve outcomes for all stakeholders.
A mockup of the trailer management UI updates.The trailer management dashboard showing a button that hides key information in the UI.A pop out window showing key trailer exclusion information.A mockup of the trailer exclusion dashboard for the trailer management team.A screenshot showing prototypes for the dashboard.
Design System & Iconography
In this one-of-a-kind search engine feature, we identified certain pieces of information that were key to scanning and identifying the right trailer in the UI. We used specific status icons and customer logos to show drivers any reason why that trailer is or isn't available for pickup. This information hierarchy allowed us to assign trailers but give drivers freedom to take trailers available in the USX trailer pool.

This iconography and the list components were added to our on-the-road design system which focuses on in-motion interactions and information density.
Outcomes
By speeding up the trailer-finding process, we ended up increasing driver productivity by 10% on average. We also increased data accuracy for trailers overall by 10% and trailer exclusions by 80%. We also uncovered new design problems to extend our scope such as trailer exclusions created by customers.

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